Our

Services

Mission

We make sure your property is maintained to the highest standard. You can rest assured knowing every aspect of property management is being looked after, from day-to-day maintenance and running repairs to emergencies and major works.

 

Why Taylor & Martin:

  • Face to face meetings on request
  • Access to our roster of trusted contractors 
  • Monthly property visits
  • A single point of contact 
  • No commission
  • On call 24/7 to deal with emergencies  
  • Flexible billing arrangements
  • Support with insurance claims 
  • Regular email updates 
  • Online portal 

Information

 

Insurance

We work in partnership with a trusted broker to find you the most suitable building and property owners liability insurance. 

Once the right insurer for you is identified, we support with instruction, claims handling and renewals. We can also handle any claims from start to finish. 

Taylor & Martin receives no commission on insurance policies. 

Payments & Accounts

We manage every aspect of client accounts to ensure that all quarterly invoices are a true and accurate representation of all work undertaken within your property. Invoices include items such as general maintenance, large scale works, insurance and our management fee. We do not take commission on any works undertaken. 

Due to invoices being rendered in quarterly arrears, Taylor & Martin will hold a floating fund from all homeowners, which will be used to pay contractors for any work rendered within the property. This fund is maintained by the settlement of invoices and will be refunded to the homeowner upon sale of the property.

Payments can be made by online bank transfer, cheque, cash, monthly standing orders, by debit/credit card by phoning our office or via your MY T&M online account. 

Your T&M account allows you to make payments, see copies of all invoices, statements and transaction activity to ensure complete transparency.

Repairs

We pride ourselves on rapid response. When necessary, we meet our chosen  contractor on site prior to work beginning, and again to review the repair. 

Our trusted network of tradespeople act as an extension of our team. 

To report a repair, please contact 0141 353 3049 / 0131 610 3049 or send an email to your property manager. 

For out of hours issues, please see our emergency contact list. 

My Taylor & Martin

Our online portal gives you everything you need at your fingertips. Using My Taylor & Martin, clients can access all invoices, statements and transactions, as well as all updates and documents relating to your property.  It’s also the place to make secure online payments.

Maintenance
services include:

 

  • Internal cleaning
  • External cleaning
  • Window cleaning
  • Lift maintenance
  • Landscaping & gardening
  • Fire alarm maintenance
  • Sprinkler maintenance
  • Door entry, gate & garage door maintenance
  • Playparks
  • Gutters, downpipes & drainage
  • Communal utilities
  • Playpark inspections
  • General maintenance & repairs

We routinely check contractors’ maintenance work and regularly request feedback from owners to ensure they are completely satisfied. 

What Developers
Can Expect

We work closely with some of Scotland’s biggest and most respected developers, from planning onwards.

We add value to the projects we work on by nurturing positive relationships between the developer and client during all stages of the project.

Developers work with us time and time again, which demonstrates the quality of the service we provide.

 

Where can Taylor & Martin add value?

  • Directors will be available to attend any launch events and open days
  • We will provide a comprehensive management information package setting out all estimated costs for clients and the breakdown
  • We will meet with clients and prospective clients to assist and answer any queries
  • We guarantee same day response to solicitors in any requests necessary for processing sales
  • We will assist solicitors in writing and tailoring Deed of Conditions
  • We will ensure new owners look back at an immaculate development
  • We will provide assistance with practical elements of design providing feedback and advising on issues experienced in previous developments
  • We will produce a comprehensive bespoke welcome pack for buyers
TRUSTED BY

Scotland’s Top Developers

Testimonials

What The Developers Are Saying

Want to find out more?