in case of
Emergency
How do I know if my issue is an emergency?
An emergency is a problem that needs immediate action to prevent serious damage to the building or immediate risk to health and safety. Emergencies usually can’t wait until normal office hours without making the situation worse.
If there is danger to people, property, or the structure of the building, it is likely to be an emergency.
What are examples of an emergency repair?
Typical emergencies include:
-
Severe water leaks or burst pipes affecting common areas
- Flooding that cannot be contained
- Fire damage or immediate fire risk in common parts
- Dangerous structural issues (e.g. loose masonry, collapsing walls)
- Total loss of essential services to the whole building (such as power or water)
- Storm damage making the building unsafe
Your Written Statement confirms that emergency repairs are those needed to “prevent serious damage to the building or immediate danger to health and safety” Written Statement of Services.
What is not considered an emergency?
These issues are usually not emergencies and should be reported during normal office hours:
• Dripping taps or minor leaks that can be contained
• Faulty door entry systems
• Individual heating or boiler problems within your own property
• Blocked sinks or toilets inside your home
• General wear and tear
While inconvenient, these do not usually pose immediate risk to the building or others.
What happens if I call out a contractor out of hours?
Out-of-hours call-outs are significantly more expensive. If a contractor attends and the issue is not deemed an emergency, the cost may still be payable.
If the issue relates only to your own property and not the common parts, you may be personally responsible for the full cost of the call-out, as set out in section 7.5 of your Written Statement Written Statement of Services.
Who decides if something is an emergency?
Under your Written Statement, the Factor has sole discretion to determine whether a repair is treated as an emergency, based on the conditions and hazards present at the time Written Statement of Services.
This is consistent with the Property Factors (Scotland) Act 2011, which allows factors to act promptly where delay would cause harm.
What should I do before calling out of hours?
Ask yourself:
- Is anyone in immediate danger?
- Is the building at risk of serious damage right now?
- Can the issue safely wait until the next working day?
If the answer is “yes, it’s dangerous or could cause serious damage”, please call the emergency number.
If not, report it during office hours so it can be handled efficiently and cost-effectively.
What will the Factor do in an emergency?
Where an emergency repair is required, the Factor will instruct an approved contractor to make the situation safe. Homeowners will be advised of costs once known, and charges will be apportioned in line with the Title Deeds
Glasgow Emergencies
In an emergency – please contact Taylor & Martin on 0141 673 1299
Alternatively see below:
Plumber / Drainage
Barshaw Plumbing & Multitrade
07957 773 240
Water Pump Engineer
Primed Engineering
07765 444 750
Gas Escape
Transco
0800 111 999
Edinburgh Emergencies
In an emergency – please contact Taylor & Martin on 0131 381 2892
Alternatively see below:
All Trades
Property Revival Solutions
0131 510 1012
07939 958 482
Roofer
Roofing Advisors
0131 357 5752
Drainage
Drain Doctor
01733 753 939
Locksmith/Door Entry
Capitol Locks
0131 556 0470
www.edinburgh-locksmith.com
Electrician
Property Revival Solutions
0131 510 1012
07939 958 482
Fire Alarm
WM Brown & Co
0141 632 4600
Garage Gate
Garage Door & Gate
07760 992 467
Water Pump Engineer
Primed Engineering
07765 444 750
Plumber
DLP Group
0131 654 9960
Dundee & Fife Emergencies
In an emergency – please contact Taylor & Martin on 01382 604 366
Alternatively see below:
Electrician
Davie Electrical Services
01382 521807
Pulse (Dundee) Ltd
01382 660022
07920 837 076
Plumbing
AM Reid Plumbing & Heating
01383 730 293
07768 566 595
Grant Dein
07897 253 160
Forth Plumbing & Heating
07970 208 386
W.H. Donachie Plumbing &
Heating Limited
07722 018 298
07721 488 129
Water Pump Engineer
Ritmac
0141 776 6274
Cleaning
LPCS
07717 582 432
Roofing Contractor
M.A Roofing
07835 209 874
Reid Roofing
07599 824 622
Hollywood Roofing
07709 602 012
James McIntyre Roofing
07739 262 728
Mains Drainage Service
Drainbusters
01382 732742
07411 850 070
Eurojet
07714 101 259
01383 825 324
Joiner/Locksmith
Fax Joiners
07502 388 183